A manager from a big restaurant within the local area named in for our services. He had been asked to discover out if we could assist the owner. It had turn into clear that a number of the waiting staff exactly where stealing from the Suggestions pot. He explained to us that on some weeks there may be as much as £5000 within the pot on a Saturday night. There had been only two approaches that the dollars could possibly be stolen from the pot. 1 would be before the cash was put into the pot and the other would be when it was being counted in the staff room.
We asked the client if they had any CCTV cameras inside the restaurant. The Manager stated they had no security apart from the locks and bolts. We suggested that CCTV cameras where a should before we did anything else inside the restaurant. We had the CCTV fitted without any of the staff realising. We also decided to go undercover and pose as a couple having a meal. We wanted to attempt and get the waiter to take a bit tip from us to see what he would do using the cash.
The Restaurant was fairly busy and so exactly where the waiters. We had a fantastic meal and showed our appreciation in the end when we gave the waiter a big tip. After we left we went back to the workplace to watch the film footage. It quite clearly showed both the head waiter along with the Bar man taking dollars from the Tip jar and also forgetting to put their suggestions in. Our client was delighted with all the CCTV and the truth that we caught the head waiter and Barman read handed.
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